RVC Productivity Partners, LLC
Partnering with your business to increase security, visibility, productivity and profitability.

RVCI Consulting

RVCI Consulting offers a variety of business consulting and contracting services suited to meet your individual needs and priorities. You’ll find a summary of the main areas of expertise below but please reach out to schedule a consult to determine if RVCI might be a good fit to help your business.

Data Security

All businesses are experiencing it —increased regulatory oversight  burdening your staff and using additional resources.  We have experience with a multitude of regulations from FDCPA, CFPB, HIPAA, FERPA, PCI, TCPA to IRS Publication 1075 and can help navigate the regulations and leverage the cost of compliance by using the additional resources to your advantage to help move your business forward.  With both our knowledge of the requirements of the various regulation requirements and our ability to work both your technology and staff, we can help in a variety of ways including:

  • Assistance with documentation of an effective data safeguarding program;

  • Customized training programs for staff and IT vendors;

  • Design of the appropriate information system infrastructure needed to adequately monitor the safety of your data;

  • Writing and programming of the specific reports you will need to monitor the safety of your data; 

  • Continuous monitoring of your data security to free up your staff to accomplish the day-to-day operations and create a separation of duties.  

Productivity

Everyone wants it but it is often times so difficult to accomplish - finding the right employees, keeping them engaged and fostering their productivity.  Let's face it, without your employees your business will fail.  But, if you have an unproductive staff, your business will struggle and you will be constantly faced with turnover, costing you even more time and money and setting your business back in the process.  

Let us help you compliantly document customized job descriptions for your staff and then create job-specific key performance indicators which are routinely measured and evaluated to increase employee productivity, decrease wasted time and resources and leverage them in the event of employment issues including performance reviews, pay increases, performance improvement plans, and disciplinary measures including termination and other employment disputes.  

Along with our innovative ways of measuring and tracking employee productivity, we also have experience with other techniques necessary to foster a healthy work environment leading to increased employee satisfaction and retention:

  • Techniques for the recruiting of the right candidates using behavioral interviewing to find the right cultural fit for candidates;

  • Effective employee training programs to give employees the tools & resources they need from the start;

  • Encouraging employee autonomy starts with training your managers how to trust their employees and incentivizing employees with the autonomy they desire once that trust is established;

  • Building clear communication in your business from the bottom to the top by modeling positive and open communication;

  • Find ways to incentivize your employees - your small business probably cannot compete with larger corporations when it comes to perks but you don't have to offer massages, spa treatments or in-house gyms to incentivize your staff.  Getting to know your employees will let you know what individual employees value - whether their motivation be financial, an increased work-life balance or even just simple occasional thank you for the work they perform.  Even the most basic of gestures can go a long way as long as the employee feels recognized for their accomplishments.  

  • Perhaps the most difficult and most elusive technique to foster a healthy work environment is fostering employee morale because happy employees are the most productive employees.  This necessitates constant monitoring and engagement with your staff because it can change in a heartbeat and because every employee is different.  But with the right mindset, determination, tools and training, we can help your management learn to keenly observe employee behavior and take proactive measures to prevent (to the extent possible) a negative work environment.  

Analytics

In the search for tools to help improve their practices, many organizations stumble upon analytics. Looking for meaningful patterns in certain data can yield the information organizations need to make their processes more efficient and effective. We can create metrics and reporting tools based on the needs and priorities of your business to give management a better visibility of the day-to-day operations so that informed business decisions can be made based on all available data along with anticipation of business opportunities, a competitive advantage and cost reduction.  Here are some examples of analyses we could perform on your data:

  • Return on Investment measurements for your data services;

  • Effectiveness of your skiptracing vendors and services;

  • Patterns in client behavior in the way placements are sent, payments are made, inventory is monitored, etc.;

  • Trends in employee behavior affecting your portfolio and/or profitability; and 

  • Routine review of your portfolio to determine business & staffing needs.  

Process Improvements

The old term, "if it's not broken, don't fix it" does not always apply to businesses.  Yes, there is value to sticking with tried and true methods but it can also be dangerous - without continuous evaluation of your business processes, you can be left behind as technology improves, as the industry standards evolve and as new techniques with increased efficiency are developed.  And while your staff may be knowledgeable and competent, they do not always have the time to devote to these efforts as they are focusing on maintaining the day-to-day operations of your business and keeping your revenue stream coming.  We partner with your staff to document their current workflow processes to identify potential areas for improvement and increase automation through the utilization of the available technological resources. 

Some of the benefits of devoting time and resources to continuous process improvement are:

  • Agility;

  • Productivity; 

  • Efficiency & Reduce Risks; 

  • Compliance & Transparency;

  • Customer Focus;

  • Employee Satisfaction; 

  • Consistency, reliability and transferability;

  • Sustainability;

  • Measurability; and 

  • Technology Integration.  

Data Management

Your data is likely the center of your business and in the creditors rights industry can be of a significant volume.  If ignored it can lead to improper computing, infractions of regulatory compliance mandates leading to lawsuits and lost revenue, errors in critical decision making and decreased client satisfaction. 

Let your staff focus on your work without being responsible for the integrity of the data by outsourcing your data management needs to our competent and trained professionals who are adept with managing time-sensitive tasks and highly trained in your various data management needs;  We have experience with various software applications and are able to configure them in the most efficient and productive way for your business.  We can also provide support in your application management ranging from routine functions to more specialized projects.  Here are some examples of the services we can provide to support your application and/or database management needs:

  • Employee On-boarding and Off-boarding;

  • Client Control Records;

  • Mass Media Loading;

  • Account Flow Management;

  • Workflow Improvements;

  • Financial Processing;

  • Collection Letters & Legal Pleadings;

  • Secure & Compliant application configurations;

  • Working with your vendor to upgrade your Application & Database.

Profitability

Are you tired of losing revenue due to insufficient accountability for the financial health of your business?  Small to mid-size businesses are always on the lookout for ways to increase profits to remain competitive but that's not always an easily accomplished task.  We encourage ourselves and our employees to take care of their own physical, emotional and financial health but sometimes we forget to take care of the health of our business.  Focusing on the short term can be a necessity for a growing business but can lead to a constant state of living day-to-day instead of focusing on the future and developing the long-term strategies to ensure your business not only grows steadily over time but remains healthy, viable and profitable in the future.  

We can evaluate your current financial state to identify areas for increased viability and profitability such as:

  • Determining appropriate and cost effective Employee Salary Budgets;

  • Remodeling of Employee Bonus Structures to incentivize employees leading to increased business profits; 

  • Analyses of Vendor Costs to determine whether renegotiation of current pricing or a search for new (more cost efficient) provider is appropriate; 

  • More effective fee reconciliation process implementation;

  • Budgeting and Accountability for Miscellaneous Expenses to reduce unnecessary spending;

  • Implementation or Improvement of effective Marketing Strategies to increase your portfolio and/or grow your business;

  • Assistance with long-term financial planning to determine how to build your business over time for increased sustainability and security in your business' future; and 

  • Helping you come up with other creative strategies that will help your business grow and your profits increase.